Find answers to common questions about our products and services
To place an order, simply browse our products, add items to your cart, proceed to checkout, enter your shipping information, and complete payment. You'll receive an order confirmation email once your order is placed.
Orders can be modified or cancelled within 2 hours of placement. Please contact our customer service immediately with your order number. Once an order is processed or shipped, modifications may not be possible.
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can also track your order from your account dashboard under "My Orders".
If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide your order number and photos of the damage. We will arrange for a replacement or refund.
We offer standard shipping to all locations in Nigeria. Delivery times vary by location: Lagos (1-2 days), Abuja & Port Harcourt (2-3 days), other states (3-7 days). Express shipping options coming soon.
Yes! We offer free shipping on all orders above ₦50,000 within Nigeria. No promo code needed - the discount is applied automatically at checkout.
Shipping costs vary by location: Lagos (₦3,000), Abuja & Port Harcourt (₦4,500), other states (₦5,000). Free shipping applies to orders over ₦50,000.
Currently, we only ship within Nigeria. International shipping will be available soon. Follow our social media for updates.
We accept payments via Paystack, which supports Visa, Mastercard, bank transfers, USSD, and mobile money. All payments are processed securely.
Absolutely! We use Paystack, a PCI-DSS compliant payment gateway. All transactions are encrypted with SSL technology. We do not store your credit card information.
Currently, we only accept online payments. Pay on delivery will be available soon. We recommend using debit/credit cards or bank transfers.
If your payment fails, please check your card details or bank balance. You can try again or use a different payment method. Contact our support if the issue persists.
We offer a 30-day return policy from the date of delivery. Items must be unused, in original packaging, and include all accessories.
Contact our customer service with your order number and reason for return. We'll provide return instructions and authorization. Customers are responsible for return shipping costs unless the item is defective.
Once we receive your return, refunds are processed within 5-7 business days. The time for the refund to appear in your account depends on your payment provider.
Yes! For defective or incorrect items, we offer free exchanges. Contact us within 7 days of delivery to request an exchange.
Yes! We source all products from reputable manufacturers and authorized distributors. All items are 100% authentic and backed by manufacturer warranties.
Warranty periods vary by product. Most kitchenware items come with a 1-year manufacturer warranty against defects. Check the product page for specific warranty information.
Care instructions vary by product. Please refer to the product manual or description for specific care guidelines. Most items are dishwasher safe, but hand washing is recommended for longevity.
We regularly restock popular items. Sign up for our newsletter or follow us on social media to be notified when items are back in stock.
Click on the "Register" link in the navigation menu, fill in your details, and submit. You'll receive a confirmation email. Creating an account is free and easy!
Click on "Forgot Password" on the login page. Enter your email address, and we'll send you a link to reset your password. The link expires in 1 hour.
Log into your account and go to "My Profile". You can update your name, phone number, address, and password from there.
Contact our customer service to request account deletion. Please note that order history may be retained for legal purposes.
Can't find the answer you're looking for? Please contact our customer support team.
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