Returns & Exchanges Policy
30-Day Return Policy: We offer a 30-day return policy from the date of delivery for most items.
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Item must be unused, undamaged, and in its original packaging
- All tags, labels, and accessories must be included
- Return request must be initiated within 30 days of delivery
- Proof of purchase (order number) is required
Non-Returnable Items
The following items cannot be returned:
- Clearance or final sale items
- Items damaged due to misuse or improper care
- Customized or personalized products
- Gift cards
Exchanges
If you received a defective or incorrect item, we will exchange it for the correct item at no additional cost. To request an exchange:
- Contact us within 7 days of receiving the item
- Provide photos of the defect or incorrect item
- We will arrange for pickup and send you a replacement
Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Refund Processing Times:
- Paystack payments: 3-5 business days
- Bank transfers: 5-7 business days
Order Cancellations
Orders can be cancelled within 2 hours of placement for a full refund. After the order has been processed or shipped, cancellation may not be possible.
To cancel an order, please contact us immediately with your order number.
How to Initiate a Return
1
Contact our customer service at returns@hannahskitchenwares.com with your order number
2
Provide reason for return and photos if applicable
3
Receive return authorization and shipping instructions
4
Pack item securely and ship back using approved courier
5
Once received, we'll process your refund or exchange
Need Assistance?
For return-related questions, please contact our customer service team at returns@hannahskitchenwares.com or call +234 902 244 7306.